At Omenma Hotels, we believe in treating every guest with warmth—but when it comes to running the business, emotions must never cloud good judgment.
Whether you’re managing staff, negotiating with vendors, or handling difficult feedback, it’s important to stay objective. Emotions are natural, but when they take over decision-making, they can lead to costly mistakes.
A guest’s complaint isn’t personal—it’s an opportunity to improve. A staff member’s error doesn’t mean disloyalty—it’s a moment to teach and correct. Even tough calls like cutting costs or enforcing rules are easier when you focus on what’s best for the business, not how it makes you feel.
Running a hotel like Omenma means being both kind and clear-headed. The goal? A smooth, consistent guest experience—and a business that stays strong, no matter what challenges come.
